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Terms & Conditions


Effective Date: January 30, 2026


These Terms of Service (“Terms”) govern your access to and use of the website, services, communications, and facilities operated by Merrett’s & Group Health Centre (“Merrett’s & Group Health Centre,” “we,” “us,” or “our”). By accessing our website, booking an appointment, submitting a form, or otherwise engaging with our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or services.


SERVICES


Merrett’s & Group Health Centre provides aesthetic, wellness, and related medical spa services. All services are subject to availability and may be modified or discontinued at any time without notice.


Services provided do not replace medical advice, diagnosis, or treatment from a licensed physician unless expressly stated.


ELIGIBILITY


You must be at least 18 years of age to use our services unless accompanied by or authorized by a parent or legal guardian, where applicable.


APPOINTMENTS, CANCELLATIONS & PAYMENTS


Appointment scheduling, cancellation policies, deposits, no-show fees, and payment terms may be disclosed at the time of booking and are incorporated into these Terms by reference.


Failure to comply with appointment or payment requirements may result in cancellation of services.


ELECTRONIC COMMUNICATIONS


By using our website, submitting forms, booking appointments, or contacting us electronically, you consent to receive communications from us electronically, including email, phone calls, and SMS messages, subject to your preferences and applicable law.


SMS TEXT MESSAGING TERMS


1. Program Identification


Program Name: Merrett’s & Group Health Centre


This SMS messaging program is operated by the legal business entity listed above. The program is used to support direct communication related to a user’s inquiry or engagement with Merrett’s & Group Health Centre.


Messages may include, but are not limited to: appointment confirmations and reminders, scheduling updates, customer support responses, follow-ups to submitted requests, and relevant service-related or informational messages.


2. Consent & Opt-In


Users provide explicit consent to receive SMS messages by submitting a form, booking an appointment, or completing a request that includes a required opt-in to SMS communication.


Consent is not implied, not pre-selected, and not a condition of purchase.


3. Message Delivery


Message frequency varies based on user interaction and engagement.


Message and data rates may apply.


4. User Controls


Opt-Out

Users may cancel the SMS service at any time by replying STOP to any message. After sending STOP, a confirmation message will be sent, and no further SMS messages will be delivered unless the user opts in again.


Rejoining
Users who have opted out may rejoin the SMS program by completing a new opt-in through the original method (such as a website form or appointment booking).


Help
Users may reply HELP for assistance or contact us directly at:

  • Merrett’s Pharmacy Email: merrettspharmacy@ssmpharmacy.com
  • Merrett’s Pharmacy Phone: (705) 945-8465
  • Group Health Centre Pharmacy Email: ghcpharmacy@ssmpharmacy.com
  • Group Health Centre Pharmacy Phone: (705) 759-5578


5. Carrier & Legal Disclaimers


Wireless carriers are not liable for delayed or undelivered messages.


This SMS messaging program complies with applicable carrier requirements, industry standards, and all applicable messaging and consumer protection regulations.


6. Privacy Reference


Information regarding how personal data is collected, used, and protected in connection with SMS messaging is available in our Privacy Policy: https://www.ssmpharmacy.com/privacy 


INTELLECTUAL PROPERTY


All website content, branding, logos, text, graphics, and materials are the property of Gates MediSpa or its licensors and may not be copied, reproduced, or distributed without prior written consent.


THIRD-PARTY LINKS


Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.


DISCLAIMER OF WARRANTIES


All services and content are provided “as is” and “as available,” without warranties of any kind, either express or implied.


LIMITATION OF LIABILITY


To the fullest extent permitted by law, Gates MediSpa shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, services, or communications.


INDEMNIFICATION


You agree to indemnify and hold harmless Merrett’s & Group Health Centre from any claims, damages, liabilities, or expenses arising out of your use of our services or violation of these Terms.


GOVERNING LAW


These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and applicable federal laws of Canada, without regard to conflict of law principles.


CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting. Continued use of our website or services constitutes acceptance of the revised Terms.


CONTACT INFORMATION


If you have questions regarding these Terms, please contact us:


Merrett’s & Group Health Centre
Merrett’s Pharmacy Email: merrettspharmacy@ssmpharmacy.com

Merrett’s Pharmacy Phone: (705) 945-8465


Group Health Centre Pharmacy

Group Health Centre Pharmacy Email: ghcpharmacy@ssmpharmacy.com

Group Health Centre Pharmacy Phone: (705) 759-5578